Refund policy

Returns & Refunds Policy

This store is operated by LIMER Ht (trading as LIMER Ht), located at 1001 S Main St, STE 600, Kalispell, Montana, 59901, United States.

We want you to love your purchase. If you are not completely satisfied with your order, we offer a comprehensive 30-day return policy from the date your package is delivered.

If you wish to cancel an order before it has been dispatched, please refer to our separate Cancellation Policy.

Return Eligibility Criteria

To qualify for a return and full merchandise refund, items must satisfy all of the following conditions:

  • The return request must be initiated within 30 days of confirmed delivery.
  • Items must be unworn, unwashed, unaltered, and free of stains, pet hair, perfume odors, or deodorant marks.
  • All original tags, labels, and protective packaging must be intact and attached.
  • Items purchased as "Final Sale" or promotional clearance are not eligible for return unless defective.

Damaged, Defective or Incorrect Items

We stand behind the quality of every piece. If you receive an item that is defective, misprinted, or incorrect, we will make it right immediately at zero cost to you:

  1. Email contact@limerht.com within 7 days of receipt with your order number (#) and clear photos showing the defect or issue.
  2. Our quality assurance team will inspect the photos within one business day.
  3. We will immediately send you a free replacement or issue a 100% refund to your original payment method, according to your preference. You will not be required to return defective merchandise in most cases.

How to Initiate a Standard Return

  1. Contact our support team at contact@limerht.com with your order number and the item(s) you wish to return.
  2. Our team will provide you with the correct authorized return facility address and return instructions. (Please do not return items to our administrative corporate address without contacting us first, as return centers vary by product category).
  3. Pack the item(s) securely in original packaging and ship via a trackable carrier service.

Return Shipping Costs

  • Defective, damaged, or our error: We cover 100% of return shipping or provide a prepaid return label.
  • Customer preference / change of mind / sizing: The customer is responsible for return shipping postage to our designated facility.

Refund Processing

Once your return package is delivered to our inspection center, please allow 2 to 5 business days for quality verification. Once approved:

  • Refunds are issued directly to your original payment method (Credit Card, PayPal, Apple Pay, etc.).
  • Depending on your card issuer or banking institution, credited funds typically reflect in your statement within 5 to 10 business days.
  • Original shipping charges are non-refundable unless the return was necessitated by our error.

Exchanges

The fastest way to ensure you receive the size or color you want is to initiate a return for the existing item and place a separate new order on our website.

Need Assistance?

Our customer support team is available Monday through Friday. Reach out anytime at contact@limerht.com.